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Privacy Policy

How RizenPay collects, uses, and protects your information.

Last Updated: July 16, 2026

1. Introduction

RizenPay ("we", "us", or "our") respects your privacy. This Privacy Policy explains what information we collect when you visit rizenpay.com, contact us, or use our point-of-sale, payment, and business management services (the "Services"), how we use that information, and the choices you have. By using our website or Services, you agree to the practices described in this policy.

2. Information We Collect

Information you provide directly. When you fill out a form on our website (including our contact form and demo request popup), sign up for the Services, or communicate with us, we may collect:

  • Contact details — name, email address, phone number;
  • Business details — business name, business type, services you are interested in;
  • Account and onboarding information — banking details, tax identifiers, and identity documents required to provide payment processing;
  • The content of your messages to us.

Information collected automatically. When you visit our website, we may automatically collect technical information such as your IP address, browser type, device type, pages viewed, referring pages, and the date and time of your visit. This may be collected through cookies and similar technologies (see Section 6).

Transaction information. If you use our payment Services, we process transaction data on your behalf — such as transaction amounts, dates, and payment method details — in accordance with applicable payment card industry (PCI DSS) standards.

3. How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries and demo requests;
  • Provide, operate, maintain, and improve the Services;
  • Set up and manage your account, including required identity and compliance checks;
  • Process payments and prevent fraud;
  • Send service updates, security alerts, and administrative messages;
  • Send marketing communications where permitted by law (you can opt out at any time);
  • Comply with legal, regulatory, and card network obligations.

4. How We Share Information

We do not sell your personal information. We may share information with:

  • Service providers — hosting, email delivery, analytics, and customer support vendors that process data on our behalf under appropriate agreements;
  • Payment partners — licensed payment processors, acquiring banks, and card networks, as required to provide payment processing;
  • Legal and safety — authorities or third parties where required by law, regulation, legal process, or to protect the rights, safety, and property of RizenPay, our customers, or others;
  • Business transfers — in connection with a merger, acquisition, or sale of assets, in which case this policy will continue to apply to your information.

5. Data Retention

We keep personal information only as long as necessary for the purposes described in this policy, to comply with legal and regulatory obligations (including financial record-keeping requirements), to resolve disputes, and to enforce our agreements. When information is no longer required, we delete or anonymize it.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to remember your preferences, understand how visitors use the site, and improve performance. You can control cookies through your browser settings; disabling cookies may affect how parts of the website function.

7. Data Security

We use administrative, technical, and physical safeguards designed to protect personal information — including encryption of payment data in transit, access controls, and PCI DSS-aligned practices for cardholder data. No method of transmission or storage is completely secure, so we cannot guarantee absolute security, but we work continuously to protect your information.

8. International Users

We operate from offices in the United States and Canada. If you access the Services from other regions, you understand that your information may be transferred to, stored, and processed in these countries, where data protection laws may differ from those of your jurisdiction. We take steps to ensure such transfers comply with applicable law.

9. Your Rights and Choices

Depending on your location, you may have rights regarding your personal information, which can include the right to:

  • Access a copy of the personal information we hold about you;
  • Request correction of inaccurate information;
  • Request deletion of your information, subject to legal retention requirements;
  • Object to or restrict certain processing;
  • Opt out of marketing communications at any time by using the unsubscribe link in our emails or contacting us.

To exercise any of these rights, contact us at info@rizenpay.com. We will respond within the timeframes required by applicable law.

10. Children's Privacy

Our website and Services are directed at businesses and are not intended for individuals under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

11. Third-Party Links

Our website may contain links to third-party websites and services. We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any site you visit.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last Updated" date at the top reflects the latest revision. Material changes will be posted on this page and, where appropriate, communicated by email.

13. Contact Us

For any privacy questions or requests, contact us at info@rizenpay.com, through our contact page, or by mail at our United States or Canada office listed in the website footer.